Refund Policy for Eislett Education Limited

Effective Date: March 11, 2026

Introduction

Eislett Education Limited ("we", "our", or "us") is committed to customer satisfaction. This Refund Policy outlines the conditions under which refunds may be requested for purchases made through our Service.

Eligible Purchases

• Digital products (IS-COINS and one-time purchases): Refunds may be considered on a case-by-case basis within a specified period after purchase, subject to the terms below.
• Subscription services: If you have a subscription, you may cancel at any time. Refunds for subscription fees already paid may be prorated or handled according to our subscription terms.

Refund Requests

To request a refund:

1. Contact us at support@eisletteducation.com within 14 days of your purchase.
2. Provide your order details, email address used for purchase, and reason for the refund request.
3. Our support team will review your request and respond within 5–10 business days.

Processing Refunds

If your refund is approved:

• Refunds will be credited to the original payment method used for the purchase.
• Processing times vary by payment provider (typically 5–10 business days).
• Digital credits (e.g., IS-COINS) will be deducted from your account upon refund.

Non-Refundable Situations

We may not approve refunds in the following cases:

• Purchases made more than 14 days ago, unless required by law.
• Suspected fraud or abuse.
• Products or credits that have been substantially used.
• Refund requests that do not meet our eligibility criteria.

Cancellations

You can cancel at any time. For subscriptions, cancellation will take effect at the end of your current billing period. No further charges will be made after cancellation.

Changes to This Policy

We may update this Refund Policy from time to time. We will notify you of material changes by posting the updated policy on this page. Continued use of our Service after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about refunds or this policy, please contact us at:

• Email: support@eisletteducation.com
• Address: 60 Alyce Glen, Petit Valley, Port of Spain, Trinidad and Tobago